Refund policy

Return & Refund Policy 

1) Return Window

  • Returns are accepted within 14 days of delivery (based on the carrier’s delivery confirmation).

  • Requests made after 14 days may not be accepted unless the item is defective or incorrect upon arrival.

2) Return Eligibility

To be eligible for a return, items must be:

  • Unused, unwashed, and in original condition, with all original packaging, accessories, and free gifts (if any);

  • With tags/seals intact (if applicable);

  • Supported by an order number or proof of purchase.

3) Return Process (Approval Required)

  1. Contact us first with your order number, reason for return, and photos/videos if applicable.

  2. Once approved, we will provide the return address and instructions.

  3. Please ship the return within 7 days of receiving the return instructions and provide a valid trackable tracking number.

  4. Refunds/exchanges are processed only after we receive and inspect the returned item.

Important: Unapproved returns or returns without trackable shipping may be rejected or may not be refundable.

4) Refundable Amounts

  • Refunds apply to the item price actually paid (excluding duties/clearance fees/bank charges, if applicable).

  • If the return is due to our error (wrong/damaged item), we will cover reasonable return shipping or offer replacement/refund after verification.

  • For non-defective returns (e.g., changed mind/wrong purchase), return shipping is typically the customer’s responsibility unless otherwise stated.

5) Non-Returnable / Non-Refundable Items

Returns/refunds may be refused for:

  • Requests outside the return window;

  • Used/damaged items, missing packaging/accessories, or items not in resalable condition;

  • Damage caused by misuse or personal reasons;

  • Customized/personalized items or final-sale/clearance items when marked as non-returnable.

6) Damaged / Wrong / Missing Items

  • If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery with clear photos/videos and the shipping label information.

  • After verification, we will arrange a replacement, exchange, or refund as appropriate.

7) Refund Timing & Method

  • Refunds are issued to the original payment method.

  • After the returned item is received and inspected, refunds are typically processed within 3–5 business days.

  • It may take 5–10 business days (or longer) for your bank/card issuer to post the refund.

8) Chargebacks

If there is any issue with your order, please contact us first so we can help. If a chargeback is filed without completing the return process or after confirmed delivery, we will provide fulfillment and delivery evidence to the payment processor to dispute the chargeback.