Shipping policy
Shipping Policy
Order Processing & Dispatch Time
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Orders are processed and dispatched within 3 business days after payment is confirmed (excluding weekends and public holidays).
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Once shipped, you will receive a shipping confirmation email/message with tracking details (if available).
Estimated Delivery Time
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Standard delivery typically takes 7–9 business days (excluding weekends and public holidays).
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Delivery times are estimates and may be delayed due to customs, weather, carrier delays, peak seasons, remote areas, or other factors beyond our control.
Tracking
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Tracking information will be provided after shipment. Please allow 24–72 hours for tracking updates to appear.
Address Accuracy & Failed Delivery
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Please ensure your shipping address, ZIP/postal code, and contact information are correct at checkout.
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Additional shipping fees or delays may occur if a package is returned due to incorrect/incomplete address, failed delivery attempts, refusal, or unclaimed packages.
Lost/Damaged/Delivery Issues
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If tracking shows “Delivered” but you have not received the package, please check with household members/neighbors/front desk and around the delivery location first.
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If the issue persists, contact us within 72 hours with your order number so we can investigate with the carrier and provide assistance (replacement/claim, as applicable).
